TikTok Shop

Go back 

Contact us 

Voile Chic Help Center 

We charge flat rate shipping. The shipping rate depends on your location<ul><li>USA- $6.99</li><li>Canada - $9.99</li><li>United Kingdom- $9.99 Plus local duties and taxes (may apply)&#xA0;</li><li>Europe- $9.99 Plus local duties and taxes (may apply)</li><li>Worldwide- $14.99 Plus local duties and taxes (may apply)</li></ul>Shipping costs are shown upfront when you pick a shipping method during the check-out process.

We charge flat rate shipping. The shipping rate depends on your location. USA- $6.99. Canada - $9.99. United Kingdom- $9.99 Plus local duties and taxes (may apply). Europe- $9.99 Plus local duties and taxes (may apply). Worldwide- $14.99 Plus local d

How much does shipping cost to my country?

ORDER SHIPPING (INCLUDES WAIT TIMES)

How do I place an order?

I do not have a credit card.  How can I still purchase your products?

How do I use my coupon code?

I have more than one coupon code.  Can I use them in the same order?

PLACING ORDER/PAYMENT METHOD

Do you ship to my country?

How long do I have to wait to receive my parcel?

How are shipping costs calculated?

Does my order come with a tracking number? How can I track my order?

How can I get cheaper shipping?

What is the status of my order?

Has my order been shipped yet?

What does awaiting fulfilment/awaiting shipment mean?

What does shipped/fulfilled mean?

ORDER STATUS

Does my order come with a tracking number?

How do I track my order?

I cannot see much information regarding my order.  Can you tell me what’s going on?

ORDER TRACKING

I need to make a change to my order.  Can you make the change?

Can you cancel my order?

I forgot to apply a discount code.  Can you add it for me?

ORDER CHANGES/ORDER CANCELLATION (BEFORE SHIPPED)

I received my order and there is an error.  Can you fix it ASAP?

ORDER ERROR/ORDER FIXING (AFTER IT IS RECEIVED)

I got a refund.  How long does it take for the funds to show up in my account?

I want to return an item/order

GUARANTEED SATISFACTION/RETURNS/REFUNDS

When will you restock *a specific hijab wrap/specific product*?

Can you stock/restock *a specific pattern, colour, size, shape, fabric*?

Can you notify me when you *a specific hijab wrap/specific product*?

STOCKING/RESTOCKING

How can I see prices in my currency?

Which currency will I be charged in?

Why does it switch to USD at checkout?

Can you calculate the total in my currency?

CURRENCY/CONVERSION

How should I wash/dry/iron my product?

I got a stain on my product.  How do I remove it?

I got a stain on my product.  Can you replace it?

FABRIC CARE/STAIN REMOVAL

How much does shipping cost to my country?Updated 6 months ago