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Voile Chic Help Center 

<p>If you placed your order while the code was valid and contact us within 48 hours, we will happily apply the discount for you or refund the difference. Please reach out to us as soon as possible via live chat from 9 AM to 5 PM EST, or email us at <a id="isPasted" rel="noopener">info@voilechic.com</a>.</p>

If you placed your order while the code was valid and contact us within 48 hours, we will happily apply the discount for you or refund the difference. Please reach out to us as soon as possible via live chat from 9 AM to 5 PM EST, or email us at info

I forgot to apply a discount code.  Can you add it for me?

ORDER CHANGES/ORDER CANCELLATION (BEFORE SHIPPED)

How do I place an order?

I do not have a credit card.  How can I still purchase your products?

How do I use my coupon code?

I have more than one coupon code.  Can I use them in the same order?

PLACING ORDER/PAYMENT METHOD

Do you ship to my country?

How long do I have to wait to receive my parcel?

How much does shipping cost to my country?

How are shipping costs calculated?

Does my order come with a tracking number? How can I track my order?

How can I get cheaper shipping?

ORDER SHIPPING (INCLUDES WAIT TIMES)

What is the status of my order?

Has my order been shipped yet?

What does awaiting fulfilment/awaiting shipment mean?

What does shipped/fulfilled mean?

ORDER STATUS

Does my order come with a tracking number?

How do I track my order?

I cannot see much information regarding my order.  Can you tell me what’s going on?

ORDER TRACKING

I need to make a change to my order.  Can you make the change?

Can you cancel my order?

I received my order and there is an error.  Can you fix it ASAP?

ORDER ERROR/ORDER FIXING (AFTER IT IS RECEIVED)

I got a refund.  How long does it take for the funds to show up in my account?

I want to return an item/order

GUARANTEED SATISFACTION/RETURNS/REFUNDS

When will you restock *a specific hijab wrap/specific product*?

Can you stock/restock *a specific pattern, colour, size, shape, fabric*?

Can you notify me when you *a specific hijab wrap/specific product*?

STOCKING/RESTOCKING

How can I see prices in my currency?

Which currency will I be charged in?

Why does it switch to USD at checkout?

Can you calculate the total in my currency?

CURRENCY/CONVERSION

How should I wash/dry/iron my product?

I got a stain on my product.  How do I remove it?

I got a stain on my product.  Can you replace it?

FABRIC CARE/STAIN REMOVAL

I forgot to apply a discount code. Can you add it for me?Updated 7 months ago