All orders come with a tracking number.  It will be provided to you in the shipping confirmation e-mail.

All orders come with a tracking number. &#xA0;It will be provided to you in the shipping confirmation e-mail.

Does my order come with a tracking number?

Use the tracking number provided in the shipping confirmation e-mail and track your order at the following website:

Use the tracking number provided in the shipping confirmation e-mail and track your order at the following website:<ul><li>www.usps.com (please allow 24 hours for status updates to begin after receiving your tracking code)</li></ul>

How do I track my order?

Please allow 24 hours for status updates to begin after receiving your tracking code.

Please allow 24 hours for status updates to begin after receiving your tracking code.

I cannot see much information regarding my order.  Can you tell me what’s going on?

TikTok Shop

Go back 

Contact us 

Voile Chic Help Center 

ORDER TRACKING

How do I place an order?

I do not have a credit card.  How can I still purchase your products?

How do I use my coupon code?

I have more than one coupon code.  Can I use them in the same order?

PLACING ORDER/PAYMENT METHOD

Do you ship to my country?

How long do I have to wait to receive my parcel?

How much does shipping cost to my country?

How are shipping costs calculated?

Does my order come with a tracking number? How can I track my order?

How can I get cheaper shipping?

ORDER SHIPPING (INCLUDES WAIT TIMES)

What is the status of my order?

Has my order been shipped yet?

What does awaiting fulfilment/awaiting shipment mean?

What does shipped/fulfilled mean?

ORDER STATUS

I need to make a change to my order.  Can you make the change?

Can you cancel my order?

I forgot to apply a discount code.  Can you add it for me?

ORDER CHANGES/ORDER CANCELLATION (BEFORE SHIPPED)

I received my order and there is an error.  Can you fix it ASAP?

ORDER ERROR/ORDER FIXING (AFTER IT IS RECEIVED)

I got a refund.  How long does it take for the funds to show up in my account?

I want to return an item/order

GUARANTEED SATISFACTION/RETURNS/REFUNDS

When will you restock *a specific hijab wrap/specific product*?

Can you stock/restock *a specific pattern, colour, size, shape, fabric*?

Can you notify me when you *a specific hijab wrap/specific product*?

STOCKING/RESTOCKING

How can I see prices in my currency?

Which currency will I be charged in?

Why does it switch to USD at checkout?

Can you calculate the total in my currency?

CURRENCY/CONVERSION

How should I wash/dry/iron my product?

I got a stain on my product.  How do I remove it?

I got a stain on my product.  Can you replace it?

FABRIC CARE/STAIN REMOVAL